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Delivery Information

UK Mainland

Insured Post and Packing is FREE for UK mainland locations with the exception of the Scottish Highlands which may incur a charge in some circumstances.

There is no limit to the number of items in an order.

Overseas and UK Highlands and Islands

Please call or drop us an e-mail. We will calculate the lowest possible shipping rates based on the size, weight, value and urgency of your order. You can still order online - we will add the agreed shipping amount to your order.

Delivery Schedules

Under normal circumstances we aim to ship within 4 working days of receiving an order. In practice for most orders it is quicker than that, usually within 2 working days. If any part of your order is out of stock, then shipping will usually take 7 to 10 working days. If you need an item quickly, for example for a birthday, then let us know when you order, using the ‘Comments’ option in the shopping cart or contacting us by email or phone, and we will give your order priority if possible. If we are unable to ship your order soon enough, you have the option to change it or cancel it.

Accepting Delivery of ‘Signed For’ Parcels

Your delivery is insured whatever its value. However for more valuable purchases it may be necessary to sign for the parcel on delivery. For your insurance to be valid it is important that you examine the parcel carefully before signing for it. You do not have to unwrap it at this point but if there are any external indications of damage such as holes, bending or signs of having been wet, then make a note of this against your signature so it is put on record with the delivery company.

Important: for us to be able to claim on your behalf for transit damage or any other issues with your order we must be advised of any problems within 5 days of your receipt of the package.

Overseas Orders - Exchange Rate

We can only accept overseas payments made by credit card or PayPal - the payment will be deducted in GB Pounds and will be converted to your local currency at the exchange rate on the day of processing. Please check the exchange rate before ordering as fluctuations will mean that the final price may differ from day to day. The price is also exclusive of any local import taxes that may be levied.

Overseas Orders - Import Duties

The price in your shopping cart is exclusive of any local import taxes that may be levied when the item arrives in your country.

Our Guarantee

If you anything you buy from this site does not in any way meet your expectations then you can return it within 14 days - for more information please see our Refund Policy.

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